How the WAVE training helped Chidinma develop confidence and improve on the job

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Chidinma Okoro, a 22-year-old living in Lagos, Nigeria, heard about the WAVE Online Call Center training at a crucial point in her life. 

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"Before WAVE, I felt stuck in my part-time role and unsure about my future," Chidinma reflects. "But WAVE showed me a path forward."

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Before WAVE, Chidinma balanced part-time roles as a waitress, kitchen assistant, and fashion design student. Seeking practical skills and confidence to excel in her job, she eagerly enrolled in the WAVE training program after discovering it through a Facebook ad.

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Despite facing network challenges, Chidinma found the WAVE experience enriching, with engaging classes and supportive facilitators ensuring she didn't miss out on valuable learning opportunities.

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"Now, I feel more confident and capable in my job," Chidinma shares. "WAVE taught me skills like emotional intelligence and problem-solving that I use every day."

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Currently, she works at Megiddo Gardens, and Chidinma delights in bringing smiles to customers' faces through exceptional service. Equipped with skills acquired at WAVE, such as emotional intelligence and problem-solving, she navigates challenges with ease and confidence.

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"Seeing the smiles on people's faces when they get the services they paid for gives me satisfaction," Chidinma said. "And WAVE helped me make those moments happen."

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She also shared an instance when she had to use the skills she has learned during the training in managing customers;

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“I remember a time when a customer ordered something and there was a delay with his order, and he was in a hurry to leave and was a bit agitated.

Because of the emotional intelligence class at WAVE, I was able to speak calmly to him, and I got a positive feedback after that interaction. It made me see that allowing other people's actions to control me means I am a puppet to them, and I want to be my own person.

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Even the problem-solving skills have made me more reliable at my job.

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Beyond hospitality, Chidinma has ambitions of becoming a software engineer, inspired by her participation in our IT and Employability skills training. 

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Chidinma's advice to others considering similar training programs is straightforward: seize the opportunity. The experience goes beyond skill acquisition, fostering personal growth and opening doors to new possibilities.

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"Put in the work, and you will definitely get the best," Chidinma advises. "WAVE changed my life, and it can change yours too. I have seen a positive change in my life ever since I came to WAVE, and you also get to meet people that would help you in your career path. This is something you cannot buy with money.”

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