HOW TO EFFECTIVELY COMMUNICATE AND GET THE RESULTS YOU DESIRE AT WORK (part 1)

An organization that does not place an emphasis on effective communication is threading a slippery slope. Knowing what to say, how to say it, and when to say it is an important bedrock for any successful business.

As soon as you step foot into an organization, you have started communicating with everyone around you with or without saying a word. 

With the pandemic, more companies are either working remotely, or have a hybrid system, and this makes effective communication more important in this new reality.

Before we dive into the dos and don'ts of communication, let's define communication in the workplace and list some tools used in communicating.

Communication in the workplace is the process of transmitting ideas and information verbally or nonverbally from one person or a group to another person or group within an organization. Its importance to workplace success cannot be overemphasized. 

According to the expert market, effective communication in the workplace can increase productivity by 20-25%. So it’s safe to say that effective communication is an essential first step to a successful work environment. 

Communication can be nonverbal as stated earlier. Albert Mehrabian, a psychologist at University of California stated that approximately 93 percent of communication is nonverbal, while words constitute only 7 percent. The tone of voice is 38 percent of communication, and body language and facial expressions account for 55 percent.

This is to say that our nonverbal expressions can either cause a positive or negative response in the workplace. 

Some tools used in communicating in a workplace are

1. Emails 
2. Newsletters - MailChimp, Campaign Monitor
3. Instant messenger - WhatsApp, Google teams, calls, text messages, Facebook messenger, Jabber, Google chat, Facetime. 
4. Video conferencing platforms - zoom, Google meet, Skype, Webex.
5. Blogs- Anchor, Audacity
6. Collaborating platforms - Slack, Asana, Blink, Exo, Microsoft Teams, Basecamp, Trello.
7. Planning Platforms - Google Docs, Slides, sheets.
8. Surveys - SurveyMonkey
9. Blogs - WordPress, Joomla, Drupal.

All these tools are used by different organisations, depending on what works for them. In the second part, we would discuss some dos and don'ts of communicating in the workplace.

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